At VANAWEAVA, we strive to provide a seamless shopping experience while ensuring efficient order fulfillment. Please read the following Cash on Delivery (COD) Policy carefully before placing your order.
Cash on Delivery (COD) is available only for selected pin codes within India and is subject to serviceability by our logistics partners.
VANAWEAVA reserves the right to enable, disable or restrict COD services for any location, customer or order at its sole discretion without prior notice.
Cash on Delivery is available for any order.
VANAWEAVA reserves the right to modify the COD eligibility threshold at any time without prior notice.
To ensure genuine orders and minimize failed deliveries, all COD orders may be subject to verification through:
Phone call
SMS
WhatsApp message
Email confirmation
Orders that cannot be successfully verified within a reasonable period may be cancelled without further notice.
By selecting Cash on Delivery, the customer agrees to:
Provide accurate billing and delivery information.
Be available to receive the shipment at the delivery address.
Keep the exact payment amount ready at the time of delivery wherever applicable.
Cooperate with the delivery partner during the delivery process.
Repeated instances of failed deliveries, refusal to accept shipments or providing inaccurate information may result in suspension of COD privileges for future orders.
If a customer refuses to accept a confirmed COD order without a valid reason, VANAWEAVA reserves the right to:
Cancel the order.
Restrict or permanently disable COD access for future purchases.
Recover applicable shipping, return shipping, packaging, handling and COD processing charges where permitted by law.
Orders returned due to reasons including but not limited to:
Incorrect or incomplete address
Customer unavailable after multiple delivery attempts
Refusal to accept delivery
Failure to respond to courier communications
may be treated as cancelled orders. Any future orders from the customer may require prepaid payment.
Customers are requested to complete payment before opening or inspecting the package unless specifically permitted by the delivery partner's policies.
Acceptance of the package and payment constitutes acknowledgment that the shipment has been received in good external condition.
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing hello@vanaweava.com .
Customers must provide:
Order ID
Product photographs
Packaging photographs
A complete and uninterrupted unboxing video
Claims submitted without an unboxing video may not be eligible for review.
Cash on Delivery orders are governed by our Returns, Exchanges & Refunds Policy.
Where a refund is approved for a COD order, the refund will be processed through bank transfer, UPI transfer or any other mode determined by VANAWEAVA after obtaining the customer's payment details.
Refunds will not be issued in cash.
Any COD convenience fee, shipping charges, gift-wrap charges or other service fees are non-refundable unless required by applicable law.
VANAWEAVA reserves the right to refuse, restrict, suspend or withdraw COD services for any customer, order, location or transaction that is considered high-risk, fraudulent, abusive or commercially unviable.
For any questions regarding Cash on Delivery orders, please contact:
Email: hello@vanaweava.com
Phone / WhatsApp: +91 99393 09566
We craft eco-friendly, handcrafted bags that embody timeless elegance, designed for everyday use.
TERRA VENTURES
Floor No.: 53rd Floor, Building No./Flat No: B 5304 Allura, Senapati Bapat Marg, Lower Parel Mumbai,
Maharashtra - 400013
INDIA
