At Vanaweava, each product is handcrafted in limited quantities with careful attention to detail. By placing an order on our website, you agree to the terms outlined below.
Orders may only be cancelled or modified before dispatch.
While we will make reasonable efforts to accommodate such requests, cancellation or modification requests cannot be guaranteed once order processing has commenced.
For assistance, please contact:
Email: hello@vanaweava.com
Phone / WhatsApp: +91 99393 09566
All sales are final.
We do not offer returns, exchanges or refunds once an order has been dispatched and delivered, except in cases where:
The product delivered is materially damaged during transit; or
An incorrect product has been delivered by us.
As our products are handcrafted and produced in limited quantities, minor variations in texture, weave, finish, colour tone, print placement, or handcrafted detailing shall not be considered defects.
Customers are advised to carefully review all product descriptions, dimensions, materials and images before placing an order.
Any claim relating to a damaged, defective, missing or incorrect product must be reported within 48 hours of delivery.
Claims submitted after this period may not be accepted.
To process a claim, customers must provide:
Order ID
Clear images of the product and packaging
A complete and uninterrupted unboxing video starting from the sealed package being opened until the product is fully visible
Failure to provide a valid unboxing video may result in rejection of the claim.
Claims, returns, replacements or refund requests may be refused if:
The product has been used, altered, washed, damaged or mishandled after delivery
Original tags, labels, packaging, invoices or accessories are missing
The claim is raised outside the specified reporting window
The unboxing video is incomplete, edited, unclear or unavailable
The product shows normal wear, natural handcrafted variations or minor irregularities that are not manufacturing defects
The customer has provided an incorrect or incomplete shipping address resulting in failed delivery or return-to-origin shipments
In the event a claim is approved by Vanaweava, we reserve the sole right to determine whether the appropriate resolution shall be:
A replacement product
Store credit
Repair assistance
Partial refund
Full refund
Return approvals are granted solely at our discretion after inspection and verification of the claim.
Approved returns may be subject to a nominal return handling and logistics fee, which may be deducted from the refund amount.
Customers may also be required to self-ship approved return items to the address communicated by our support team.
We are not responsible for items lost or damaged during self-shipping transit.
Approved refunds shall be processed within 5 – 7 working days from the date of approval.
Refund timelines for credit cards, debit cards, UPI, wallets or bank transfers may vary depending on the respective financial institution or payment provider.
Orders refused at the time of delivery without prior approval from us may not qualify for refunds.
Shipping, handling, payment gateway and return logistics charges (if any) may be deducted from any eligible refund amount.
To the maximum extent permitted by applicable law, Vanaweava shall not be liable for any indirect, incidental, consequential or special damages arising from the use or inability to use our products.
Our maximum liability in all circumstances shall be limited to the amount paid by the customer for the specific order in question.
For all support queries relating to orders, claims, or refunds, please contact:
Email: hello@vanaweava.com
Phone / WhatsApp: +91 99393 09566
We craft eco-friendly, handcrafted bags that embody timeless elegance, designed for everyday use.
TERRA VENTURES
Floor No.: 53rd Floor, Building No./Flat No: B 5304 Allura, Senapati Bapat Marg, Lower Parel Mumbai,
Maharashtra - 400013
INDIA
