Every Vanaweava piece is carefully handcrafted and quality-checked before it reaches you.
If you experience a manufacturing defect, we’ll make it right.
Valid for 30 days from delivery.
Jute is a natural, breathable fibre that ages beautifully with mindful use. To keep your bag looking its best, we recommend gentle handling and minimal exposure to moisture.
We recommend avoiding machine or hand washing, as excess water can weaken the fibres and affect the structure.
Instead, use a dry or slightly damp cloth / wet wipes to clean the surface gently.
If your bag comes into contact with moisture, allow it to air dry naturally in a well-ventilated space.
Avoid direct sunlight or heat sources, as they may cause fading or stiffness.
Store your tote in a cool, dry place, preferably in a dust bag or breathable cover.
Avoid folding it for long periods to help maintain its shape.
With regular use, natural fibres may soften slightly—this is part of their character. To maintain structure, avoid overloading the bag and store it properly when not in use.
For minor spots, gently dab the area with a slightly damp cloth / wet wipes. Avoid harsh chemicals or soaking, as they may damage the material.
As a natural material, jute may occasionally shed fine fibres, especially when new. This is normal and reduces with use.
With proper care, your Vanaweava tote is designed to be a long-lasting everyday companion, improving in character over time.
Our bags are handcrafted in small batches by artisans, using natural materials. This means no two pieces are exactly alike. Subtle variations in texture, tone, or weave are a reflection of the human touch behind each creation - and what makes your piece truly one of a kind.
“Crafted from nature - best cared for with simplicity.”
At this time, we do not offer Cash on Delivery (COD) as a payment option.
All orders are confirmed and processed upon successful prepaid payment through our secure payment gateways. We accept a range of trusted online payment methods to ensure a smooth and secure checkout experience.
Once your order is placed, you’ll receive a confirmation via SMS and email.
We accept all major payment options including UPI, credit/debit cards and net banking.
Each piece is carefully packed and dispatched within 1 - 3 working days of order confirmation.
During periods of high demand, dispatch timelines may be slightly extended - but we’ll always keep you informed.
Orders are usually delivered within:
We offer complimentary shipping on all prepaid orders.
Once your order is shipped, you’ll receive a tracking link via SMS/email to follow its journey.
If your order hasn’t been dispatched, we’ll do our best to help. Please reach out to us at hello@vanaweava.com as soon as possible.
At this time, we do not offer returns or exchanges once orders are dispatched.
Each piece is carefully handcrafted and produced in limited quantities and we encourage customers to review product details, dimensions and finishes carefully before completing their purchase.
We’re here to fix it. Please contact us within 48 hours of delivery.
To help us resolve this quickly, kindly share an unboxing video showing the package being opened and the product condition.
Returns may not be accepted if:
Returns are assisted and subject to a nominal fee. You may also choose to self-ship the product.
Simply email us at hello@vanaweava.com with your order ID, reason for return and product images.
Our team will guide you through the next steps.
Once your return is approved, refunds are processed within 5 - 7 working days. Refunds are made to the original payment method or bank transfer.
We craft eco-friendly, handcrafted bags that embody timeless elegance, designed for everyday use.
TERRA VENTURES
Floor No.: 53rd Floor, Building No./Flat No: B 5304 Allura, Senapati Bapat Marg, Lower Parel Mumbai,
Maharashtra - 400013
INDIA
